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HelpDesk

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Helpdesk Overview

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1. What happens to the original ticket after it is converted into an opportunity for the sales team?
The ticket is deleted automatically. The ticket is archived, and linked to the newly created opportunity. The ticket is marked as solved , and moved to the last kanaban stage
2. Where can you access all the tickets for the Helpdesk module?
Under the "overview" menu. In the "Tickets" menu. In the "Reporting" menu.
3. Which menu allows you to view and analyse ticket statistics?
Overview Ticket Reporting